Customer Care

We buy new, used and broken phones - get an offer today

We know you have questions so we have tried to answer all the ones we can think of here. Take a look. If you can't find the answer you're looking for here then please get in touch with us personally.

About ExchangeMyPhone

How does it work?

Do you want to trade-in your old cell phone? At ExchangeMyPhone we have made selling or recycling your used or broken phones as easy as 1,2,3:

  1. Get your quote. Tell us the make and condition of your device and receive an instant quote. If you accept the offer you can then choose how you want to get paid or which charity you want to support. Some broken or older phones may no longer have any monetary value but can still be sent to us at no cost to be responsibly recycled.
  2. Ship it for free. Everyone deserves free shipping, even if the phone does not has no monetary value and is simply being recycled. For any phone you can request a postage paid envelope or instantly print a pre-paid shipping label from your home or office.
  3. Get paid. As soon as we receive your phone a member of our team will inspect it to confirm that it is consistent with the quote we gave you online. Once everything checks out, your payment will be processed and you can get paid via Paypal, get a check in the post or make a tax-deductible donation to charity.
What does ExchangeMyPhone do with the phones it is sent? What is your Get Paid Or Give promise all about? I am a non-profit and I want to partner with ExchangeMyPhone. How does that work? I am a business and I want to partner with ExchangeMyPhone as part of your corporate buyback service. How does that work? I want to set up a phone drive with ExchangeMyPhone to raise money. How does that work? Do you accept any other electronics or only phones? How can I be sure that it is safe to send you my phone(s)? Are there any steps that I should take before sending my phone(s) to you? Does it cost money to get a price quote? How can I get in touch with you?

Online Exchange

What cell phones do you take? Why can't I find my phone? How can I find my model number? What is's definition of 100% working? How can I tell what condition my phone is in? How do you calculate the value of my item? Why is your website giving me a quote of $0 for my phone? Can I sell a bulk load of cell phones to you all at once?


Do all phones qualify for free shipping? Once I have completed check-out, how do I ship my phone(s) to you? What if my phone is not worth anything, how can I send phones to be recycled? I have printed my postage paid shipping label, how should I package my item? I don't have a printer to print my free shipping label, can I still send my cell phone to you for free? Do I have to go to the post office to ship my phone? Is my package insured against loss or damage? What happens if I have lots of cell phones to send you? What should I do if I mailed you the phone but forgot an accessory? Can I track my item from shipping to receiving payment? What happens if I wait a couple of months to send you my phone? Can I send you a cell phone from a country outside the US?


What happens once I have sent you my phone? What happens if your evaluators find my phone to be in a different condition than I indicated on your website? What happens if I'm not happy with the re-price that you have offered me after evaluation? How do I get paid? My payment hasn't arrived, what should I do?